Effective: June 24, 2015
"Deltopia Services" include our:
- Downloadable Products
but does not include third party products or services that you may choose to integrate with Deltopia product or services. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.
A "Device" is any computer used to access the Deltopia Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Plug-in: a bundle of code, resources and configuration files that can be used with a Deltopia product to add new functionality or to change the behavior of that product's existing features.
Content: any information or data that you upload, submit, post, create, transmit, store or display in a Deltopia Service.
Downloadable Products: Deltopia's downloadable software products and mobile applications, including Plug-ins created by Deltopia, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Plug-ins created by third parties, even when they are accessed through Deltopia.com.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites: Deltopia's websites, including but not limited to Deltopia.com, DeltaWalker.com and any related websites, sub-domains and pages.
Information you provide to usWe collect the following information:
Account and Profile Information: We collect information about you and your company as you make purchases through, use, access, or interact with the Deltopia Services (including but not limited to when you upload, download, or share Content) or when you register your downloadable product with us.
Information we collect includes contact information such as name and email address.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").
Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the Deltopia Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a Deltopia product could be submitted to our Support Services or posted in our public forums.
Information we collect from your use of Deltopia Services
Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.
Analytics Information from Websites: We collect analytics information when you use our Websites and to help us improve our products and services.
Analytics Information from Downloadable Products: We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that submits information about the technical operation of the Downloadable Products on your systems ("System Information") to us. System Information includes information about (a) the server environment in which the Downloadable Product is operating: OS type and version, JVM version, Java environment properties, CPU type, available RAM, locale settings, and disk utilization, as well as (b) user client information, for example: browser type and version, native client type and version, and client device specifications (e.g. screen resolution, OS version, device type, etc.). In addition, we collect analytics information from Downloadable Products that is a subset of the analytics information described above for Websites.
Cookies are small data files stored on your hard drive or in device memory.
- Distinguish between unique anonymous visitors;
- Record how content is being accessed;
Such cookies store non-personally identifiable information and are not shared across different website domains.
How we use Information we collect
General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
- Provide, operate, maintain, improve, and promote Deltopia Services;
- Enable you to access and use Deltopia Services, including uploading, downloading, collaborating on and sharing Content;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
- Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and sending updates about your team and chat rooms; and providing other news or information about us and our select partners. You have the ability to opt out of receiving any of these communications as described below under "Opting Out";
- Process and deliver contest or sweepstakes entries and rewards;
- Monitor and analyze trends, usage, and activities in connection with Deltopia Services and for marketing or advertising purposes;
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
Service Providers, Business Partners and Others: We work with third party service providers who provide us with website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services. These service providers may have access to or process your Information for the purpose of providing those services for us. Please be aware that you are providing your Information to these third parties acting on behalf of Deltopia.
Testimonials: We may display personal testimonials of satisfied customers on the Deltopia Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Deltopia's products and services, (d) to protect Deltopia, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Deltopia Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
We may share your Personal Information with third parties only after we’ve obtained your consent to do so.
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
Deltopia hosts data with hosting service providers in the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no system is 100% secure, therefore we cannot guarantee that all information in our possession will be absolutely safe from intrusion by others, such as hackers.
Where data is transferred over the Internet as part of a Downloadable or a Website Product, the data is encrypted using industry standard SSL (HTTPS).
Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Deltopia. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.
You may opt out of receiving promotional communications from Deltopia by using the unsubscribe link within each email or by emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow seven (7) business days for a removal request to be processed.
Updating your information
You may correct, update, amend, or remove your Personal Information by contacting our Support Services. Even though such requests are processed within 24 hours, please allow up to seven (7) business days.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to us in the United States. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
265 Via Del Cerrito
Encinitas, CA 92024